SHIPPING + DELIVERY

SHIPPING + DELIVERY

All customers ordering domestically receive complimentary USPS First Class shipping with tracking on all orders over $75 USD.  For all orders under $75, shipping rates will be provided below.

Orders are processed and shipped within 1 – 3 business days from the date of purchase.  Orders are currently not shipped on Sundays or Federal United States holidays.  Any orders placed outside of business hours, on Sunday’s, or any Federal United States holiday will be processed on the following business day, within the specified time frame of 1 – 3  business days and shipped via USPS First Class or Priority Mail with a tracking number.  If you would like to expedite the shipping of your order, USPS Priority mail is available at an additional cost.  Shipping rates for expedited shipping are provided below. 

Estimated delivery dates and times are made available by the mail carriers.  There are rare occasions where packages may arrive outside of the estimated time frame provided due to circumstances outside of our control.  These circumstances can include, but are not limited to weather conditions, critical events and any circumstances deemed appropriate by the postal service.

LOST PACKAGES

If the maximum number of days has passed and your package has not arrived, please contact us so that we may assist you as best as possible. 

Merit and Mercy, LLC is not responsible for any orders that are lost, damaged or stolen via transit in the mail.  It is recommended to file a report with the postal service.  While we hope that this circumstance never presents itself, please do not hesitate to provide any details and status regarding your claim with the postal service.

 INTERNATIONAL ORDERS

While we are appreciative of our ability to reach wonderful customers all over the world, at this time we cannot offer complimentary First Class Shipping internationally.  By placing an online order, you are responsible for standard and expedited shipping charges.  Orders are processed and shipped within 1 – 3 business days from the date of purchase.  Delivery times may vary, as International Shipping has a time-frame of 7 – 21 business days.  Kindly note, there may be incidents where customs processing is slow, extending the delivery time frame up to six weeks.

All applicable customs and broker fees along with taxes and duties are the sole responsibility of the customer. We have no control over the cost of duties and fees proprietary to your country.  Customs authorities requires that the value of your order is stated directly on your package. It is at the discretion of Customs to release your package. We have no control over possible delays due to Customs once the package has left the U.S.

 

SHIPPING RATES

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